Legal
PAIA Manual
Promotion of Access to Information Act manual of E2MARS (PTY) LTD.
E2MARS (PTY) LTD, registration number 2025/284214/07, trading as E2MARS
Prepared in terms of section 51 of the Promotion of Access to Information Act 2 of 2000 (as amended)
Date of compilation: 10 October 2026. Date of revision: 10 October 2026.
This Manual follows the Information Regulator's official "PAIA Manual Template: Private Body" (version of 1 October 2021). Where E2MARS has not confirmed a fact, this Manual does not state one.
Contents
- List of acronyms and abbreviations
- Purpose of the PAIA Manual
- Key contact details for access to information
- Guide on how to use PAIA and how to obtain access to the Guide
- Categories of records available without a person having to request access
- Records available in accordance with other legislation
- Subjects on which E2MARS holds records, and the categories of records on each subject
- Processing of personal information
- Availability of the Manual
- Updating of the Manual
1. List of acronyms and abbreviations
- "CEO": Chief Executive Officer
- "DIO": Deputy Information Officer
- "IO": Information Officer
- "Minister": Minister of Justice and Correctional Services
- "PAIA": Promotion of Access to Information Act 2 of 2000 (as amended)
- "POPIA": Protection of Personal Information Act 4 of 2013
- "Regulator": Information Regulator
- "Republic": Republic of South Africa
- "E2MARS": E2MARS (PTY) LTD, registration number 2025/284214/07
2. Purpose of the PAIA Manual
This PAIA Manual is useful for the public to:
- check the categories of records held by a body which are available without a person having to submit a formal PAIA request;
- have a sufficient understanding of how to make a request for access to a record of the body, by providing a description of the subjects on which the body holds records and the categories of records held on each subject;
- know the description of the records of the body which are available in accordance with any other legislation;
- access all the relevant contact details of the Information Officer and Deputy Information Officer who will assist the public with the records they intend to access;
- know the description of the guide on how to use PAIA, as updated by the Regulator, and how to obtain access to it;
- know if the body will process personal information, the purpose of processing of personal information and the description of the categories of data subjects and of the information or categories of information relating thereto;
- know the recipients or categories of recipients to whom the personal information may be supplied;
- know if the body has planned to transfer or process personal information outside the Republic of South Africa and the recipients or categories of recipients to whom the personal information may be supplied; and
- know whether the body has appropriate security measures to ensure the confidentiality, integrity and availability of the personal information which is to be processed.
3. Key contact details for access to information of E2MARS (PTY) LTD
3.1 Information Officer (head of the private body)
| Name | Kelvin Osayemwenre, Managing Director |
|---|---|
| Telephone | +27 64 477 4769 |
| info@e2mars.com | |
| Fax | E2MARS has no fax number. |
3.2 Deputy Information Officer
No Deputy Information Officer is named in this Manual. Please contact the Information Officer.
3.3 Access to information general contact
| info@e2mars.com |
3.4 Registered address
| Physical address | 28 Torquay Close, Parklands, Cape Town, 7441, South Africa. This is the company's address as registered with the Companies and Intellectual Property Commission (CIPC). Please contact the Information Officer to arrange any in-person visit or delivery. |
|---|---|
| Postal address | For correspondence, please contact the Information Officer using the email address above. |
| Telephone | +27 64 477 4769 |
| info@e2mars.com | |
| Website | https://e2mars.com |
4. Guide on how to use PAIA and how to obtain access to the Guide
4.1. The Regulator has, in terms of section 10(1) of PAIA, as amended, updated and made available the revised Guide on how to use PAIA ("Guide"), in an easily comprehensible form and manner, as may reasonably be required by a person who wishes to exercise any right contemplated in PAIA and POPIA.
4.2. The Guide is available in each of the official languages and in braille.
4.3. The Guide contains a description of:
- the objects of PAIA and POPIA;
- the postal and street address, phone and fax number and, if available, electronic mail address of the Information Officer of every public body, and of every Deputy Information Officer of every public and private body designated in terms of section 17(1) of PAIA and section 56 of POPIA;
- the manner and form of a request for access to a record of a public body (section 11) and for access to a record of a private body (section 50);
- the assistance available from the Information Officer of a public body in terms of PAIA and POPIA;
- the assistance available from the Regulator in terms of PAIA and POPIA;
- all remedies in law available regarding an act or failure to act in respect of a right or duty conferred or imposed by PAIA and POPIA, including the manner of lodging an internal appeal, a complaint to the Regulator, and an application with a court against a decision by the information officer of a public body, a decision on internal appeal, a decision by the Regulator or a decision of the head of a private body;
- the provisions of sections 14 and 51 requiring a public body and a private body, respectively, to compile a manual, and how to obtain access to a manual;
- the provisions of sections 15 and 52 providing for the voluntary disclosure of categories of records by a public body and a private body, respectively;
- the notices issued in terms of sections 22 and 54 regarding fees to be paid in relation to requests for access; and
- the regulations made in terms of section 92.
4.4. Members of the public can inspect or make copies of the Guide from the offices of public and private bodies, including the office of the Regulator, during normal working hours.
4.5. The Guide can also be obtained:
- upon request to the Information Officer (see section 3); and
- from the website of the Regulator: inforegulator.org.za/paia-guidelines.
4.6. The Guide is published by the Regulator in each official language at the address above. The Information Officer will help a requester to obtain it in the official language of their choice.
5. Categories of records available without a person having to request access
These records are published on the E2MARS website. They can also be requested by email or telephone (section 3).
| Category of records | Types of the record | Available on website | Available upon request |
|---|---|---|---|
| Company and service information | Website pages describing E2MARS, its services, launch status, safety information and contact details | Yes (e2mars.com) | Yes |
| Privacy information | Website Privacy Notice (/website-privacy); Privacy Policy for the Rider App and Driver App (/privacy) | Yes | Yes |
| Terms and policies | Website Terms of Use (/terms); Refund and Ride Payment Notice (/refund) | Yes | Yes |
| PAIA | This PAIA Manual | Yes (/paia-manual) | Yes |
6. Description of the records of E2MARS which are available in accordance with any other legislation
| Category of records | Applicable legislation |
|---|---|
| Company registration records of E2MARS (PTY) LTD, including its Memorandum of Incorporation | Companies Act 71 of 2008 |
| PAIA Manual | Promotion of Access to Information Act 2 of 2000 |
This list contains only records that E2MARS has confirmed. It will be extended when further records are confirmed (see section 10).
7. Subjects on which E2MARS holds records and the categories of records held on each subject
A request for access to any of these records is a request under section 50 of PAIA and may be refused on the grounds set out in Chapter 4 of Part 3 of PAIA.
| Subjects on which E2MARS holds records | Categories of records |
|---|---|
| Company records | Company registration records and Memorandum of Incorporation |
| Rider and Driver App users | Account and profile information (name, email, phone number, ID, profile photo); usage data (device type, IP address, location, app interactions); trip information; payment information processed through third-party payment gateways; and, for drivers, driver documents |
| Website enquiries | Messages that a person chooses to send to E2MARS by WhatsApp, email or telephone, and E2MARS's records of responding to them |
| Website operation | Technical server logs kept by the hosting provider (for example IP address, date and time of a request, page requested, device or browser details) |
Additional categories of records may be included when this Manual is updated (see section 10).
8. Processing of personal information
8.1 Purpose of processing personal information
E2MARS processes personal information:
- to match riders with drivers;
- to improve its services and customer support;
- for fraud prevention and safety monitoring;
- for communication and promotional purposes;
- to respond to enquiries and keep a record of them;
- to keep the website running and secure and to protect its rights; and
- to meet legal obligations.
8.2 Categories of data subjects and of the information relating to them
| Categories of data subjects | Personal information that may be processed |
|---|---|
| Riders (users of the Rider App) | Name, email, phone number, ID, profile photo; device type, IP address, location, app interactions; trip information; payment information processed by payment gateways (E2MARS states that it does not store full card details) |
| Drivers (users of the Driver App) | The categories listed for riders, and driver documents |
| Website visitors and enquirers | The information a person chooses to send (for example name, contact details and the content of the message); technical server log information |
8.3 Recipients or categories of recipients to whom personal information may be supplied
| Category of personal information | Recipients or categories of recipients |
|---|---|
| Payment information | Third-party payment service providers |
| Identity and account information | Verification services |
| Information required by law | Law enforcement and other authorities, where legally required |
| Information needed to serve users | Partners or affiliates helping E2MARS serve its users |
| Messages a person chooses to send | The messaging or email service the person used (for example WhatsApp or their email provider) |
E2MARS does not sell personal information.
8.4 Planned transborder flows of personal information
Where a provider that stores information for E2MARS is outside South Africa, E2MARS will take reasonable steps to make sure the information is protected as POPIA requires. E2MARS has not confirmed specific countries or providers for this Manual, and this Manual does not state any.
8.5 General description of information security measures
E2MARS takes reasonable steps to protect the personal information it holds. The main pages of the website do not set cookies, run analytics or advertising tools, or load scripts, fonts or images from other companies. Card payments are processed by third-party payment gateways. No method of sending or storing information is completely secure. Personal information is retained for as long as reasonably necessary for the relevant purpose or as required by applicable law.
9. Availability of the Manual
9.1 A copy of this Manual is available:
- on the website, e2mars.com/paia-manual;
- for inspection at the registered address of E2MARS, by prior arrangement with the Information Officer (see section 3);
- to any person upon request and upon payment of a reasonable prescribed fee; and
- to the Information Regulator upon request.
9.2 A fee for a copy of the Manual, as contemplated in annexure B of the Regulations, shall be payable per each A4-size photocopy made.
10. Updating of the Manual
The head of E2MARS (PTY) LTD will on a regular basis update this Manual.
Issued by
Kelvin Osayemwenre
Managing Director and Information Officer, E2MARS (PTY) LTD